Anybody had any luck with recall notice from MB?
Relating to tires and wheels.
Relating to tires and wheels.
Anyone had any luck with the tire recall?
DanoBrando
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MB has no incentive to rush this then; and the older the vehicle - given the crappy short life Hankooks - most people may have already replaced their original tires with better units.
I think the de-rating is specific to p-metric / passengers mounted on a van or truck. So, LT Defenders are fine.
www.tires-easy.com
I think the de-rating is specific to p-metric / passengers mounted on a van or truck. So, LT Defenders are fine.
The Difference Between P-Metric Tires and LT Tires | Tires-Easy.com
P-metric stands for passenger vehicle while LT Tires are for heavy loads, towing and off-road durability. Which type of tire is right for you ?
www.tires-easy.com
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Has anybody heard anything more about this recall? I also received the original letter last fall and when I look it up on MB's website it still says "Recall Currently Pending".
Does MB manufacturer have a due date with the government that they have to complete the recall and repairs by?
If it was just a "tire information label" sticker that they knew they had to replace, I would think they would have been able to do that very quickly. To me it seems as if they know they will have to replace tires on many vehicles and are dragging it out as much as they are legally allowed. The more people that replace tires on their own, will remove the manufacturers liability in doing so. Maybe it isn't so, but if anyone knows how long recalls are allowed to be open, please share.
Does MB manufacturer have a due date with the government that they have to complete the recall and repairs by?
If it was just a "tire information label" sticker that they knew they had to replace, I would think they would have been able to do that very quickly. To me it seems as if they know they will have to replace tires on many vehicles and are dragging it out as much as they are legally allowed. The more people that replace tires on their own, will remove the manufacturers liability in doing so. Maybe it isn't so, but if anyone knows how long recalls are allowed to be open, please share.
This based on you not having enough info? Are you at all harmed by this recall or is it just an issue because it's unknown?
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No harm done as of yet. It's mostly just an issue to me because it is unknown to me. I tried to search the internets to see if there are any regulations for a recall deadline, but couldn't find anything specific. Maybe there isn't anything specific as every situation is different. Kind of like the recall with airbags that took a long time because there simply wasn't enough availability.
I don't really have a complaint at this point so I'll keep waiting. At some point my tires will need to be replaced so we'll see. For now they are not in need of immediate replacement.
I don't really have a complaint at this point so I'll keep waiting. At some point my tires will need to be replaced so we'll see. For now they are not in need of immediate replacement.
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I was "harmed", if you want to call it that. I needed new tires but kept putting it off wondering whether MB would be replacing them for free. Finally I took the van in for all the other recalls and asked them point-blank what the status was about the tire recall issue and was told it didn't exist. I should have brought my notice in with me. So if MB isn't replacing tires for a recall, then they should be sending us all checks if we had to buy our own tires, which I finally did. Or, if it's just a labeling issue, then they should have already sent those labels to the dealers to be replaced. It would take longer to handle the paperwork than to do the job. MB needs to give us a status update on this, otherwise, yes, I think a call to the NHTSA wouldn't be a bad idea.
Why does anyone think they deserve whole sets of tires?
I mean there is a stronger argument that the oem tires were garbage than some small fraction of weight capacity impacted tire life. Doubt there is a large percentage of members that carry max weight regularly and would attribute tire wear to the weight rating.
I mean there is a stronger argument that the oem tires were garbage than some small fraction of weight capacity impacted tire life. Doubt there is a large percentage of members that carry max weight regularly and would attribute tire wear to the weight rating.
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Why are you making unfounded accusations? Speaking for myself, I never said nor implied that I "deserve" a free set of tires, but if they are going to offer them to me, should I refuse? I'd bet a new set of tires that YOU would take such an offer. As my comment CLEARLY indicates, I was wanting clarification on what actually was being offered, and was holding off on buying tires until I knew. Why is that a problem for you?
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It doesn't, but the recall notice was too vague to be sure whether they were only intending to replace the label or to replace tires which might have been the wrong rating for the van. It was never about wear; it was about the rating. What I didn't appreciate was being told by the dealer that there was no such thing.
@KEM Looking back in the thread earlier than this week it looks like I asked if the tires on your van are within the spec. The way the letter reads to me is that if your current tires are out of spec the dealer may change them. Nothing about with what brand etc. Curious what tires you have on there.
I would be and sometimes am annoyed with the dealer for doing the wrong thing and not doing the correct thing. I'm with you on that point. Mine inflated my tires to 55lbs after having the trans serviced. Not correct and no explanation why.
There is more than one conversation happening and we've had more than one thread. Some of the comments are directed at you. Some are rhetorical or broad.
I would be and sometimes am annoyed with the dealer for doing the wrong thing and not doing the correct thing. I'm with you on that point. Mine inflated my tires to 55lbs after having the trans serviced. Not correct and no explanation why.
There is more than one conversation happening and we've had more than one thread. Some of the comments are directed at you. Some are rhetorical or broad.
@thefinnisher just noticed something. This recall was said to be for vans 2016 to 2018. Don't you have a 2019? You got a letter?
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I understand pounce's point of view on "deserving a full set of tires". To be honest, I don't know how many of us even "deserve" such a nice and awesome vehicle (even though we pay for it). In most cases a simpler and cheaper vehicle would get us from point A to B. Every time I drive my van I'm always so appreciative to drive it. I've driven lots of nicer rental vehicles but the Metris is awesome.
I also understand that some rules and regulations that are created aren't always logical or truly applicable. It's probably like that with many car manufacturer recalls. In this case it is the government and the auto manufacturer that have agreed upon a set of "play" rules. And just like every entity it/us are trying to do what maximizes our benefit or profit. Whether it is weight/load rate or the subpar tire composition, in this recall it is Mercedes and the NHTSA that have agreed to check the door tire label but also informed us consumers that in the event the tires mounted do not match the rating, Mercedes will switch the set of tires.
I doubt there are many who would say no thank you to that. There's also an environmental impact to this recall (often forgotten). Those tires that come off how ever many vans have to go somewhere, and more than likely in this society they will end up in the recycle bin. Depending on how many miles the tires have at that point it could also be a shameful waste or not. My tires still have a lot of thread so I'm not in a hurry and it is a consideration.
I read somewhere that car recalls generally are valid for 15 years since they are issued however for tires it is between 60 to 180 days of notice (I don't know the true number of days and need to find out through NHTSA). With that in mind, when Mercedes issues a solution, one has limited time to schedule the repair, or the manufacturer may skip your vehicle.
I'm hoping a recall like this will motivate Mercedes and other manufacturers to do more diligence when selecting tires/components for their vehicles. But I understand it cannot always be top of the line. No matter whether I receive a set or not, I'd like to know at least when, so I can make an informed decision regarding the upkeep of my vehicle. I'm pretty sure I somehow will end up paying for it all anyway, that much the auto manufacturers have calculated.
@pounce yes I received the recall letter. Mine is a 2019 but manufacture date is end of 2018 which is I guess within the dates of the recall.
I also understand that some rules and regulations that are created aren't always logical or truly applicable. It's probably like that with many car manufacturer recalls. In this case it is the government and the auto manufacturer that have agreed upon a set of "play" rules. And just like every entity it/us are trying to do what maximizes our benefit or profit. Whether it is weight/load rate or the subpar tire composition, in this recall it is Mercedes and the NHTSA that have agreed to check the door tire label but also informed us consumers that in the event the tires mounted do not match the rating, Mercedes will switch the set of tires.
I doubt there are many who would say no thank you to that. There's also an environmental impact to this recall (often forgotten). Those tires that come off how ever many vans have to go somewhere, and more than likely in this society they will end up in the recycle bin. Depending on how many miles the tires have at that point it could also be a shameful waste or not. My tires still have a lot of thread so I'm not in a hurry and it is a consideration.
I read somewhere that car recalls generally are valid for 15 years since they are issued however for tires it is between 60 to 180 days of notice (I don't know the true number of days and need to find out through NHTSA). With that in mind, when Mercedes issues a solution, one has limited time to schedule the repair, or the manufacturer may skip your vehicle.
I'm hoping a recall like this will motivate Mercedes and other manufacturers to do more diligence when selecting tires/components for their vehicles. But I understand it cannot always be top of the line. No matter whether I receive a set or not, I'd like to know at least when, so I can make an informed decision regarding the upkeep of my vehicle. I'm pretty sure I somehow will end up paying for it all anyway, that much the auto manufacturers have calculated.
@pounce yes I received the recall letter. Mine is a 2019 but manufacture date is end of 2018 which is I guess within the dates of the recall.
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I detreaded a tire last summer while on a heavily loaded road trip and bought new mazama reputation 97 load index tires in a pinch, just before getting recall notification. I plan on maxing out weight on an upcoming trip and have pressed the dealership + MB customer care for resolution today. I’ll spare you all of the frustrating details but what I have concluded is this:
1. MB currently specs 101 load index tires (I got them to print a written quote). They were not able to tell me what came originally on the van or a safe operating weight.
2. Recall is still “pending” due to “parts not being available” it’s not totally clear but I got some verbal acknowledgment that the parts needed are new tires and not simply a sticker to reduce GVWR
3. Recall repair cost is reimbursable if you go out of pocket. Reimbursement decision comes 60 days after requesting through dealership w/ receipts. Recall campaign needs to be “open” before requesting reimbursement.
4. I had MB customer care put me on a email+text notification list to get immediate notification when recall changes from “pending” to “open”.
I plan to get tires upgraded, save my receipts and pursue reimbursement. Not sure yet if I’ll go through the dealership for tires or elsewhere.I’m probably going to go to les Schwab just because they are much more convenient and easier to deal with. Les Schwab also sold me the wrong weight rated tire so I’m hopeful that they’ll take some responsibility for that. I recommend that everyone who reads this puts pressure on MB customer care and seeks reimbursement for new tires with a load index of 101.
1. MB currently specs 101 load index tires (I got them to print a written quote). They were not able to tell me what came originally on the van or a safe operating weight.
2. Recall is still “pending” due to “parts not being available” it’s not totally clear but I got some verbal acknowledgment that the parts needed are new tires and not simply a sticker to reduce GVWR
3. Recall repair cost is reimbursable if you go out of pocket. Reimbursement decision comes 60 days after requesting through dealership w/ receipts. Recall campaign needs to be “open” before requesting reimbursement.
4. I had MB customer care put me on a email+text notification list to get immediate notification when recall changes from “pending” to “open”.
I plan to get tires upgraded, save my receipts and pursue reimbursement. Not sure yet if I’ll go through the dealership for tires or elsewhere.I’m probably going to go to les Schwab just because they are much more convenient and easier to deal with. Les Schwab also sold me the wrong weight rated tire so I’m hopeful that they’ll take some responsibility for that. I recommend that everyone who reads this puts pressure on MB customer care and seeks reimbursement for new tires with a load index of 101.
I thought we originally had a load index of 101H, which now turns out not to be sufficient for the stated GVWR. Wouldn't we have to go for a higher load index (would be my choice) or reduce the GVWR? Or are you saying that if you had got 101s as replacement tires, they are inadequate and MB should reimburse you? (I'm not holding my breath)
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my sticker only says 225/55/17 with no load rating
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Did anyone managed to complete this "Tire Load" Recall #2022080008?
MB is telling me it's not "open" (I guess it means not ready to be performed).
What did they exactly do? Sticker only? or tires?
Did anyone contacted NHTSA yet as mentioned above in May '23?
(I am completely paranoid about completing any work at the local MB dealer and their lack of knowledge on the phone just reinforces this feeling of avoiding them.
Please refrain to add judgement calls on what we deserve or not to the technical information: It makes this helpful thread more difficult to read)
MB is telling me it's not "open" (I guess it means not ready to be performed).
What did they exactly do? Sticker only? or tires?
Did anyone contacted NHTSA yet as mentioned above in May '23?
(I am completely paranoid about completing any work at the local MB dealer and their lack of knowledge on the phone just reinforces this feeling of avoiding them.
Please refrain to add judgement calls on what we deserve or not to the technical information: It makes this helpful thread more difficult to read)
This is a discussion forum. As long as the terms are not violated, members can and should contribute in any way they prefer. You suggesting otherwise interferes with their right to enjoy this website and would be a violation of the terms of use.
If my van were under this recall and MB is not doing anything or saying something other than which action they are taking; I would call/mail/email the NHTSA to inquire how this whole thing works as far as consumer rights, manufacturer obligations, what options there are and what NHTSA can do to help get this sorted. They may be under the impression that it is “ solved “, when nobody picks up the phone or writes them.
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