I totally agree, some idiotic manager ust have said this is a low-volume van and decided not to invest in it in all the norma marketing expenses, publiity, trades shows, trade partnes incentives, etc. etc. becuase it was not "worth it". the poor numbers might have "justified" his decision without thinking that if even with MB's auto sabotage some are selling and most owners love them, what would have happened if they did a good job.?The Metris is not a gigantic seller, partially because of things like this- but it’s both a blue ocean (largely new to the brand/expanded sales) venture, and an introduction to the brand as a whole.
The dealers that treat van customers poorly are idiots. The guy who buys a $28k Metris cargo today could very easily be the guy whose wife drives out in a leased $35k GLA250 or $45k GLC300 next year. And once that road is turned down, very rarely is it turned back- as any serial Mercedes owner on here would probably testify.