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Discussion Starter · #1 ·
Embarrassing story, but I needed to use my front tow hook this morning in the snow. This is the one that screws in through the knockout on the front bumper. I looked in the tool kit and there was no such thing! Then I looked in the owner's manual, and it says "get the hook out of the tool kit" :frown:.

Do these vans not come with the tow hook? Does MB just assume a tow truck would have one of those and use it?

Anyone know what size thread these hooks are? (I was able to rescue myself without a tow afterall) Thanks.
 

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I believe its wherever the guy put it during the PDI.

Mine is in the passenger side rear door next to the taillamp.
 

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Discussion Starter · #5 ·
Hmmm, must have been misplaced then. I'll have to ask the dealer for a new one.
Anyone care to tell me what size threads it is? How long from thread shoulder to the center of the lug eye?
 

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I got one with mine. I dun remember if its in the storage tote I use or in the toolkit, but I know i have one. (I also carry a large breaker bar with lug socket, and a large toolkit full of sockets- and fuses.) I have never use the stuff, except the time I went off road thanks to the hankooks, But your life is a lot easier if you happen to have the fuse or wrench required to fix something.
 

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My cargo van came with one in a heavy duty clear plastic bag, but I don’t remember where it was.

I've needed it once after I was dumb enough to back into a muddy spot in my yard. Sure wish four wheel drive was available in USA.
 

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Discussion Starter · #10 ·
Haha, yeah that's kind of what I did, actually. Front end kept sliding down a hill laterally, so I was going to have a friend pull me back up while I used chains on the rears. Would have been nice to have 4x4. I ended up shoveling myself out down to bare ground for front traction instead. (I actually looked into getting a second pair of chains for the fronts, but that is not recommended either by MB or in general on non-drive axles)

I ordered a new hook from the dealer.
 

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I found mine behind the 3rd row seats, on the right side, inside an access panel in the cargo area quarter panel trim. The jack was in there, too.
 

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Mine came in a bag also just laying on the floor under the seat. I've since put it inside the back passenger side wall compartment in the trunk area. Haven't needed it yet.
 

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My tool kit is stored under the drivers seat. There's even a strap that holds it in place. Did you look there?
Wanted to use the Jack this morning not to change a tire, but to lift a heavy piece of furniture. Lol! The scissor jack was exactly where it should be, but the tool kit was not where several sources suggested. Thank you for your post. Mine was securely strapped in the compartment under the driver’s seat like your’s. Nice to have this trial run and not be searching for it when it’s really needed to change a tire.
 
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