These kinds of errors are a side effect of offering choice. I’m not defending it, but the reason these kinds of things don’t happen at Honda or Toyota is they batch build large numbers of completely identical cars. The opportunity to screw up option placements is low when every car is the same.
Watch a Sprinter production video and watch how VW Crafters follow Freightliners and Mercedes models, different wheel bases, colors, roof heights, and so on. They also make a show of how careful the building is. Now imagine all that variation vehicle to vehicle without that carefully edited care. I mean I don’t think they are 80s GM like in Vitoria, but they can’t possibly be that cautious either.
Not excusing, it really is unacceptable. Not that mistakes happen- that’s a byproduct of what I mentioned above. What’s unforgivable is it ships that way.
Yes possibly. When I ordered mine, the salesman ordered the back up alarm instead of the back up camera. I caught it on review of the order.I would wonder if there was an error in the dealer order. Ours was ordered, the order was double checked by me and the salesman and the the sales manager reviewed it again with me. It arrived exactly as I ordered it.