Metris Warranty Info IMPORTANT

9623 Views 6 Replies 3 Participants Last post by Greenmanedlion, Nov 2, 2015

Greenmanedlion

Discussion Starter · Oct 29, 2015

There is a lot of misinformation and confusion about the Warranty since a number of places that tell you about it have false information. Mercedes-Benz has two separate divisions and sales networks, selling two different lines of products. That is Mercedes-Benz Passenger Cars and Mercedes-Benz Vans. They use the same design themes and advertising style, which gets confusing, and on top of that a to of Mercedes-Benz Passenger Car dealerships also have Mercedes-Benz Van franchises.

Here's the deal. Mercedes-Benz Passenger Cars come with a 4-year, 50,000 mile bumper to bumper warranty, and lifetime roadside assistance assuming you service your car at a Mercedes-Benz dealership.

Mercedes-Benz Vans offers a 3 year, 36,000 bumper to bumper warranty, and a 5 year, 100,000 mile diesel engine warranty. The Metris does not have a diesel engine, so its warranty is 3 years and 36,000 miles bumper to bumper. Period.. You get roadside assistance for that period, which ends thereafter.

There is a 3 year rust-through corrosion warranty with no mileage limit, and a 5 year, 100,000 mile visible painted surface rust through warranty. That does not, by the way, include visible non-perforating rust spots. Keep your car clean and waxed.

A lot of places have been quoting "36 months, 60,000 miles", because, I think, some nimrod looked at a Canadian warranty (36 months, 60,000 KILOMETERS) and made a mistake.

Save

1 - 7 of 7 Posts

1681

· #2 · Oct 29, 2015

That's a bummer. But know they will replace ANYTHING in that period. We replace cupholders that customers broke under warranty.
I was REALLY hoping for the lifetime roadside assistance, but I can change a tire. I'll probably take it 3 years before 36000 miles. After that, I'll be looking for deep discounted parts.
The Van foreman said they have real good luck replacing parts under Extended Limited Warranty so I may look into that.

Save

Greenmanedlion

Discussion Starter · #3 · Oct 29, 2015

I took it to 7/120k. I've owned enough Mercedes in my life to know repair bills cause heart palpitations.

And yeah, I know the dealers are generally great. One of the reasons for my loyalty is the dealer I have been servicing all my cars at for years. Its just that every bloody site besides MBVANS.com says its 36/60k, and people should have all the relevant information when they buy a car.

Save

Reactions: 1

DKTVAV

· #4 · Nov 1, 2015

Greenmanedlion said:
I took it to 7/120k. I've owned enough Mercedes in my life to know repair bills cause heart palpitations.

And yeah, I know the dealers are generally great. One of the reasons for my loyalty is the dealer I have been servicing all my cars at for years. Its just that every bloody site besides MBVANS.com says its 36/60k, and people should have all the relevant information when they buy a car.

How much did you paid for 4/120k? Any grace period like buying it within xxx days/monhts after I bought the van? Is the extra 4 years at max 70k worth it? I'm not sure I would drive that much in 7 yrs.

I guess I need to do all the maintenance required from a dealer not buy DIY? Can I get the Extended Limited Warranty from a third party?

Save

Greenmanedlion

Discussion Starter · #5 · Nov 2, 2015

You can do DIY if you retain all receipts, but I'd do it at the dealer.

I paid $3600 or so. I will never make it to 7 years. I will be impressed if I make five.

You can build it into the financing if you buy it right away, and there is also a discount. Otherwise you can buy it at any time up until the original warranty expires. You can also buy it and cancel at any time before the warranty expires, and you can also cancel after and they will prorate based on time or miles used, whichever is greater.

I can also tell you that on my ML350, between 67k and 120k I spent more than $3600 in repairs. I'd call it worth it.

Save

DKTVAV

· #6 · Nov 2, 2015

Greenmanedlion said:
You can do DIY if you retain all receipts, but I'd do it at the dealer.

I paid $3600 or so. I will never make it to 7 years. I will be impressed if I make five.

You can build it into the financing if you buy it right away, and there is also a discount. Otherwise you can buy it at any time up until the original warranty expires. You can also buy it and cancel at any time before the warranty expires, and you can also cancel after and they will prorate based on time or miles used, whichever is greater.

I can also tell you that on my ML350, between 67k and 120k I spent more than $3600 in repairs. I'd call it worth it.

That's what I thought and you confirmed it all ELW terms are the same basics across the board no matter what make of the vehicle. And yes, the ML350 of my friend was all but trouble so he traded it in for an X5. I hope this Metris wouldn't be like that.

Save

Greenmanedlion

Discussion Starter · #7 · Nov 2, 2015

I hope not, too. The ML350 was American made. Also, it was designed and built at the absolute nadir of Mercedes-Benz's history, right when they were running scared from the flash-in-the-pan that was Lexus. After a half dozen cars that were basically wonderful, and completely reliable, I am forgiving them that car.

My definition of a reliable car, though, is one that provides service 99.7% of the time, and makes it to the repair shop under its own power the rest of the time.

Save

1 - 7 of 7 Posts

This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.

Top Contributors this Month