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40 Posts
Fellow Metris owners, looking for some advice.
I drove my Metris in to work today and when I went to close the sliding door on the driver’s side, it wouldn’t close. After trying several things and being unable to disconnect the battery (I didn’t have the right tools to remove the battery and disconnect it). I had to call roadside assistance and have the Van towed to a local dealer here in Boston. The service manager informed me that the door latch is defective and needs to be replaced and there are no latches in the local area and hope to have a part delivered tomorrow. On top of all of this, the dealer has no loaner for me and said I was on my own to get a ride home.
What I am looking for feedback on is:
• Has anyone else had this issue with their doors?
• My experience with the Metris is night and day from when I had an R-350 in regards from the dealerships.....with my R-350, I had impeccable service and they bent over backwards to get me a loaner or get my home and pick me up, if needed....have any of you experienced the second or third class citizen treatment with the Van?
• Overall I am happy with the Van, this experience starts to make me question whether or not I should continue to own a Metris since the dealers seem to be having issues with getting parts and issues with poor service / customer service. Anyone else having these issues?
#frustrated
I drove my Metris in to work today and when I went to close the sliding door on the driver’s side, it wouldn’t close. After trying several things and being unable to disconnect the battery (I didn’t have the right tools to remove the battery and disconnect it). I had to call roadside assistance and have the Van towed to a local dealer here in Boston. The service manager informed me that the door latch is defective and needs to be replaced and there are no latches in the local area and hope to have a part delivered tomorrow. On top of all of this, the dealer has no loaner for me and said I was on my own to get a ride home.
What I am looking for feedback on is:
• Has anyone else had this issue with their doors?
• My experience with the Metris is night and day from when I had an R-350 in regards from the dealerships.....with my R-350, I had impeccable service and they bent over backwards to get me a loaner or get my home and pick me up, if needed....have any of you experienced the second or third class citizen treatment with the Van?
• Overall I am happy with the Van, this experience starts to make me question whether or not I should continue to own a Metris since the dealers seem to be having issues with getting parts and issues with poor service / customer service. Anyone else having these issues?
#frustrated