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Discussion Starter #1
So do all Metris owners get treated like they are second class citizens when going to their local dealer? Really can't wait for my Metris to go off warranty so I can start taking it to my local independent MB specialist.
 

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I get the best... ... tech service.
Trying to get any kind of **** down around here - Yes, very much a second class citizen.
 

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I believe every MB dealershit trains their emplyees to smarmy or scripted at best. Even the parts guys. Well except for the one newer guy who hasn't been there long enough to be conditioned.
 

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I get treated just fine by my dealer- all the free perks, even a loaner so far. Granted, this is another in a long line of Mercedes serviced there, previously all passenger cars- with a long history of fixing cars forever and beyond all reason (read: I am a profit center). Not sure how they treat new customers.
 

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It is odd because I thought it would be like the BMW dealerships I have been to. I have bought 3 BMWs and every dealer encounter I had felt like they were real car guys. The MB dealership gave me a style over substance vibe.
 

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My salesman was great, stopped in to see him at my last service. Well over a year after the purchase he remembered me, my wife and our conversations.
Financial guy (don't know his title): Perfectly fine dealings with him on trade in and purchase of the van and 16 months later the ELW.
Service adviser: Down to earth, knowledgeable, helpful, not pushy.
Parts and clerical staff: Just good normal people.
 

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It is odd because I thought it would be like the BMW dealerships I have been to. I have bought 3 BMWs and every dealer encounter I had felt like they were real car guys. The MB dealership gave me a style over substance vibe.
That's kind of funny. My SA has always struck me as a guy who likes cars; he drives a W124 500E. Most of the people at my dealer really love MBs on a very basic level; the finance guy was talking to me about his first, a beat down 230SE Heckflosse. At the local BMW dealer, they were all image, style, and fluff. In fact, while all the salesmen I know at my dealer can drive stick, only a few can at my local BMW dealer.

So I'd say this is not a brand thing, so much as a dealer one. It's probably not a coincidence that the BMW dealer is part of a large multi brand group, and my Benz dealer is a stand alone store that at one time sold Studebakers and Packards, but otherwise has always been a Benz only store.
 

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Discussion Starter #8
It is odd because I thought it would be like the BMW dealerships I have been to. I have bought 3 BMWs and every dealer encounter I had felt like they were real car guys. The MB dealership gave me a style over substance vibe.

That's kind of funny. My SA has always struck me as a guy who likes cars; he drives a W124 500E. Most of the people at my dealer really love MBs on a very basic level; the finance guy was talking to me about his first, a beat down 230SE Heckflosse. At the local BMW dealer, they were all image, style, and fluff.
So I'd say this is not a brand thing, so much as a dealer one. It's probably not a coincidence that the BMW dealer is part of a large multi brand group, and my Benz dealer is a stand alone store that at one time sold Studebakers and Packards, but otherwise has always been a Benz only store.
That may be it, both of my BMW dealers were independent while the MB dealer is part of a huge group.
 

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So do all Metris owners get treated like they are second class citizens when going to their local dealer? Really can't wait for my Metris to go off warranty so I can start taking it to my local independent MB specialist.
Same here. This is my 3rd MB in 4 years. One guy is great, the rest I feel like I'm an issue.
 

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Same here. This is my 3rd MB in 4 years. One guy is great, the rest I feel like I'm an issue.
Unfortunatelly it is hit or miss. I have changed cities in several times in the last few years, with both BMW and MB cars. I have noticed that sometimes you get treated like you would expect from a premium delaer, and in some cases the salesman or service rep feels like he owns the world and you are nothing but a peasant...
 

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It's not just MB and BMW. Went to a Volvo dealership in Raleigh NC in 2005 to look at a small station wagon. My wife and I were dressed down scale casual, jeans, flannel shirts and we drove up in a 2002 Astro van. We went into the show room and absolutely zero of the more than 6 employees I saw made any effort to greet us or even acknowledge our presence. The car I was interested in was on the floor so I was looking at it for a bit and didn't really think about it, but after a while, and after employees were walking right past us without a glance, I finally realized that no one was going to speak to us, or even make eye contact. I certainly could have approached someone, but it kinda chapped my ass. I'm in a place of business, a potential customer and I'm studiously ignored for 10 minutes. We left and I ended up with a 2005 Mazda sport wagon. One of the best cars I've owned, so thanks Volvo, you probably saved me a bunch in maintenance costs.
 

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I can see that attitude in the echo chamber of a car dealer where the average transaction price is in the $70k range (I think thats about where MB runs these days). I'm not approving of it, but I understand psychologically how it happens. But Volvo? I mean, I'm not dissing Volvo in any way- I hold their older cars in very high esteem in fact, I consider them the third best of western car brands (after Mercedes and Peugeot). But how do you develop that kind of attitude selling 240s and 850s? I mean, great cars, absolutely (the chair I am sitting on came out of a 240). But I would never associate Volvo with the kind of snobbery some owners of MBs or BMWs or Audis seem to have.

Even these days, a Volvo is several steps down in both price and ostentation. Although not necessarily safety or engineering integrity.
 

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All dealers around me in 20 miles radius are treating me good to excellent so far. They all called me after services I brought in, no charges so far for all of them, and got emails from MB to take the survey. They all give me loaners with some of them are pretty new, I remember there was one just off the truck with only 6 miles on it. Right now I'm driving a more than $60K MSRP 2018 GLE loaner with less than 100 miles, MB-Tex smell is still strong.
 
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