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2021 Metris Head Unit Problems

8.7K views 15 replies 9 participants last post by  MOWO  
#1 ·
This is the quirkiest stereo I've ever seen! Whenever I'm on a call via CarPlay and the other end hangs up - it crashes the entire system! I can't get CarPlay back on, no BlueTooth, not even the radio. I have to wait until I'm parked for a while until it sort of resets itself. Is there a software update for these things? If so; how?
 
#3 ·
I (being 1.5 hours away from the nearest dealer) would make a video of that issue in my driveway, publish it as a private video online and call my MB Service Advisor on that, shoot the link via email to him/her.

I consider it a serious safety issue, because you or your family member would lose navigation and communication, while driving on busy highways and unfamiliar areas ...

Only way to get a firmware update will be to press MB for one.
 
#11 · (Edited)
First post here, but just got back from picking my car up for warranty work on Car Play issues and a slider door issue.
There is a current software update that fixed the Car Play problem for me in my 2021 Metris passenger van. Head to the dealer :)
I’m having similar problems. Would you please take a look at your unit’s info menu and check the software version? Would like to know if your version is newer than what you see in my photo below. (Software version 2.40)
Thanks in advance!

19449
 
#16 ·
Too busy, different setup. I'm on here now because I just got a laptop with a battery so I don't have to be tethered.
I'm anxious to see the new Audio setup.
Been too long. I'm sure you got some Metris projects you done and some stories from working on customer's vans to tell. :) #NewThread